Of Handling Petulance and Exhibiting Professionalism

What do you do when you encounter bad service at a restaurant or any other eatery, for that matter? Someone in Oregon, USA reacted as such;

In a similar situation (claiming that he received less-than-stellar service, coupled with food that tasted “worst than dog food” (sic)), one patron of Eighteen Chefs (a local social enterprise that helps ex-offenders give back to the community by means of holding jobs in the F&B industry – which was partly inspired by Jamie Oliver’s Fifteen) decided to throw a petulant fit by dumping his unfinished plate of food on the table, and subsequently uploading a photo of his “masterpiece” onto Facebook (which has since been deleted or made visible only to certain users/friends);

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Credit: Danny Tan (Manager of the said Eighteen Chefs outlet in question)’s Facebook Page

Not long after, the patron (who is said to be a former police officerthen attempted to defend his actions through a Facebook post (the link has been deleted or made visible only to certain friends/users). *UPDATE* – The patron has since apologised (let’s just hope this post won’t be deleted or made visible only to certain friends/users). However, doing so because he is truly sorry, because of persistent pressure, or otherwise; I’ll leave that up to anybody’s and everybody’s own judgement/conclusion.

People from all walks of life, including folks from the local food scene – namely Dr Leslie Tay (of ieatishootipost.sg) and Daniel Ang (of Daniel Food Diary), weighed in on the situation by means of comments and rebuttals – most were aimed towards the patron, some of which were explicit and heavily-worded; while others were calm and motivational, which were directed towards the staff and establishment as a whole.

While other restaurant owners, chefs, managers and/or staff may have reacted differently toward unsatisfactory scenes/acts/comments; in a true showcase of professionalism, the head honcho of Eighteen Chefs, Benny Se Teo, urged calm amongst the users of social media. This, alone, calls for a standing ovation. Blogger Jeraldine Phneah summed it all up in her post by waxing lyrical about Benny’s rise after falling from grace in and around the midst of this food-dumping “saga”.

I shall save the patron further embarrassment (or perhaps free publicity, depending on how you choose to see it) and neither talk about him nor his uncalled-for actions any further. Quoting a line from former Cabinet Minister and current Secretary General for the National Trades Union Congress (NTUC) in his recent Labour/May Day speech, “Good services beget good customers, and good customers beget good services”.

It has been stated time and again; that the need for mutual understanding and respect needs to be ever-present in almost any given situation, more so in the food and beverage (F&B) and customer service industries. At the end of the day, like the proverbial saying goes; it takes two hands to clap.

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One thought on “Of Handling Petulance and Exhibiting Professionalism

  1. hairilsukaime 26/05/2014 at 12:28 PM Reply

    *UPDATE* – The patron has since apologised (let’s just hope this post won’t be deleted or made visible only to certain friends/users). However, doing so because he is truly sorry, because of persistent pressure, or otherwise; I’ll leave that up to anybody’s and everybody’s own judgement/conclusion.

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